Tags and call analysis
See outcomes, tags and trends across every call.
Steps in this video
Open Analytics
Go to Analytics in the dashboard to see calls, outcomes and talk time for the selected dates.
Pick a date range and agent
Filter by agent or campaign to compare how each one performs.
Read the tags
Every call is tagged automatically, for example interested, callback or not interested.
Open a call from the chart
Click any bar to see the calls behind it, with recording and summary.
Calling