Inbound answering
Every call answeredon the first ring, at any hour
Missed calls are missed customers. Svaarico picks up every inbound call, understands what the caller wants in English or their own language, and gets it done: an answer, a booking, a qualified lead or a warm handover to your team.
- Caller
Hi, do you take appointments on the weekend?
- Svaarico agent
Yes, we have two slots open on Saturday, 11 am and 4 pm. Which one works for you?
- Caller
4 pm, please.
- Svaarico agent
Done. I've sent the confirmation to your WhatsApp.
How it works
How inbound answering works
Connect your number
Point your existing business number to Svaarico, or use a new Indian number. Calls start coming to the agent within minutes.
Train it on your business
Add your services, prices, timings, FAQs and policies. Tell it what a good call ends with: a booking, a qualified lead or a resolved query.
Let it answer
The agent picks up every call, handles it end to end, and passes anything that needs a person to your team with the context attached.
What it handles
What the inbound agent handles
Enquiries and FAQs
Prices, timings, locations, eligibility, documents: answered from your own information, not guesses.
Lead qualification
Asks your qualifying questions naturally and tags every caller so your team calls the right people first.
Appointment booking
Checks availability and books the slot during the call through calendar integrations.
Order and status queries
Answers where-is-my-order, refund and service status questions without a human in the loop.
Language switching
Switches languages mid-sentence the way your customers actually speak, for example between English and Hindi or English and Arabic.
After-hours and overflow
Nights, Sundays, festival rush and lunch hours: no queue, no voicemail, no lost caller.
After every call
What every call leaves behind
- Full transcriptEvery word, in the language it was spoken, searchable later.
- Call recordingListen back to any call from your dashboard.
- Summary and tagA short summary and a lead tag such as hot, warm or not interested.
- Bookings and next stepsAppointments, site visits or callbacks the agent fixed on the call.
- WhatsApp follow-upConfirmations, links and reminders sent the moment the call ends.
- Synced to your toolsCall data pushed to your CRM, Google Sheets or connected apps.
No more missed calls
Peak hours and after-hours calls get the same answer as a quiet Tuesday morning.
Consistent answers
Every caller hears your correct, current information, the same way, every time.
Your team does the high-value work
Repetitive calls are handled; your people speak only to callers who need them.
Every call becomes data
Transcripts, tags and summaries show what customers ask for and where you lose them.
FAQ
Questions about inbound answering
Can Svaarico answer calls on my existing number?
Yes. You can forward your existing business number to Svaarico or use a new Indian number. Calls are answered by your trained agent from the first ring.
Does it work 24×7?
Yes. The agent answers at any hour, including nights, Sundays and holidays, and handles many calls at the same time so callers never wait in a queue.
What languages can the inbound agent speak?
English plus many other languages, including Hindi, Tamil, Arabic and French, even within one conversation. It adapts to the language the caller uses.
What happens when a caller needs a human?
The agent transfers the call to the right person on your team with the conversation context, so the caller never has to repeat themselves.
How long does it take to go live?
Svaarico is self-serve. Most businesses set up their first agent and start taking calls in about 30 minutes.