Clinics and hospitals
A front desk thatnever puts a patient on hold
Patients call when they are worried, often outside clinic hours. Svaarico answers every call, checks the doctor's slot, confirms the booking, answers timing, fee and report questions, and passes urgent cases to your staff straight away.
- Patient
I'd like to see Dr. Sharma tomorrow. Is there an evening slot?
- Svaarico agent
Yes, there's a 6 pm slot tomorrow. Could I have your name and age?
- Patient
Sunita Verma, 52.
- Svaarico agent
You're booked. I've sent the confirmation on WhatsApp.
How it works
How clinics use Svaarico
Share your doctors and timings
Add departments, doctors, OPD timings, fees, locations and your booking rules.
Connect your calendar
The agent checks real availability and books, moves or cancels appointments during the call.
Set urgent-case rules
Tell the agent which symptoms or situations must reach staff immediately; it transfers those calls with context.
What it handles
Calls the agent takes off your front desk
Appointment booking
New bookings, reschedules and cancellations, matched to the right doctor and slot.
Reminders and no-show reduction
Reminder calls and WhatsApp messages before the appointment, with confirmation captured.
Report and timing queries
When reports are ready, OPD hours, fees, directions and documents to bring.
Follow-up calls
Post-visit and post-procedure check-ins, with anything concerning escalated to staff.
Urgent-case escalation
Recognises urgent situations and connects the caller to the duty team at once.
Local languages
Speaks with patients in English or their own language, at a calm, clear pace.
After every call
What every call leaves behind
- Full transcriptEvery word, in the language it was spoken, searchable later.
- Call recordingListen back to any call from your dashboard.
- Summary and tagA short summary and a lead tag such as hot, warm or not interested.
- Bookings and next stepsAppointments, site visits or callbacks the agent fixed on the call.
- WhatsApp follow-upConfirmations, links and reminders sent the moment the call ends.
- Synced to your toolsCall data pushed to your CRM, Google Sheets or connected apps.
Evening and weekend calls answered
Patients book when it suits them, not only when the desk is free.
A calmer front desk
Staff focus on the patients in front of them instead of a ringing phone.
Fewer empty slots
Reminders and easy rescheduling reduce no-shows.
Every interaction on record
Transcripts and summaries for every patient call.
FAQ
Questions about clinics and hospitals
Can Svaarico book appointments with a specific doctor?
Yes. It matches the patient to the right department and doctor, checks the available slots and books during the call.
Does it give medical advice?
No. It handles bookings, information and reminders, and transfers anything clinical or urgent to your staff.
Can it call patients with reminders?
Yes. It can call and message patients before appointments and capture whether they will attend, reschedule or cancel.
Which languages can it speak with patients?
English and many other languages, switching to the patient's language as they speak.
Can it handle calls after clinic hours?
Yes. It answers 24×7 and books into the next available slots.