Live transfer
The right human,the moment it matters
Some calls need a person: a ready-to-buy customer, an upset caller, an urgent case. Svaarico recognises those moments, transfers the call to the right person on your team, and passes along everything said so far, so the caller never starts again.
- Caller
I had a procedure yesterday and there's a lot of swelling. Is that normal?
- Svaarico agent
I'm sorry to hear that. I'm connecting you to our duty doctor right now, and I've shared what you told me.
- Svaarico agent
Dr. Mehra, Ms. Ananya had a procedure yesterday and reports swelling since this morning.
How it works
How live transfer works
Set the moments
Define when a call should go to a person: buying intent, a complaint, an urgent symptom, a VIP caller or simply when the caller asks.
Route to the right person
Choose who receives each kind of transfer: sales, support, a doctor on duty or a branch manager.
Hand over with context
The agent briefs your team member with the caller's details and what has been said, then connects the call.
What it handles
What makes the handover smooth
Intent and urgency detection
Spots buying signals, frustration and urgent cases during the conversation.
Rules you control
Transfer on keywords, answers, caller type or a direct request for a human.
Context on handover
Your team hears who is calling and why before they say hello.
Fallback when nobody is free
If the line is busy, the agent takes a callback time and creates a task instead of dropping the caller.
Every transfer logged
Transcript, reason for transfer and who picked up, recorded against the call.
Works for inbound and outbound
Hot outbound leads can be passed to sales live, while they are still on the line.
After every call
What every call leaves behind
- Full transcriptEvery word, in the language it was spoken, searchable later.
- Call recordingListen back to any call from your dashboard.
- Summary and tagA short summary and a lead tag such as hot, warm or not interested.
- Bookings and next stepsAppointments, site visits or callbacks the agent fixed on the call.
- WhatsApp follow-upConfirmations, links and reminders sent the moment the call ends.
- Synced to your toolsCall data pushed to your CRM, Google Sheets or connected apps.
Humans where they add value
Your people step in only for calls that need judgement, empathy or a closing conversation.
No repeated questions
The customer does not explain their problem twice.
Fewer dropped opportunities
Ready buyers reach a salesperson immediately instead of waiting for a callback.
Safer for sensitive calls
Urgent or emotional situations reach a person quickly.
FAQ
Questions about live transfer
When does Svaarico transfer a call?
Whenever your rules say so: buying intent, complaints, urgent cases, specific answers, or when the caller asks to speak to a person.
Does my team get context before the call connects?
Yes. The agent shares the caller's details and a short summary of the conversation so far before connecting.
What if nobody on my team is available?
The agent tells the caller, takes a preferred callback time and logs it, so the conversation is not lost.
Can different calls go to different people?
Yes. You can route sales, support, urgent and other call types to different numbers or team members.
Is the transferred part of the call recorded?
Each call's transcript, transfer reason and outcome are saved in your dashboard.